Why Use RWS?

Producing high-quality transcripts is a difficult task.  It takes patience, attention to detail, as well as excellent typing and grammatical skills.  All of our transcribers speak English as a first language.  They are all paid above-market wages.  All of our transcribers are experienced and typically have a degree in English or a related field. 

What kinds of transcription does RWS do?

Rogers Word Service has years of experience in the transcription industry, and we've handled virtually all types of transcripts.  We've worked with law offices, psychiatrists, medical specialists, pharmaceutical companies, marketers, researchers, documentary filmmakers, podcasters, radio hosts, copywriters, video editors, law enforcement agencies, insurance agents, grad students, professors, focus group moderators, museum curators, business executives, consultants, and lecturers, just to name a few.  No matter how unique and challenging your project may be, contact us or request a quote.  We will be delighted to discuss it with you.


In our pricing guidelines, we have detailed descriptions of our various options to make sure you get the right transcript for your needs.

How much will my transcript cost?

Each job is unique, and we want to make sure we're not overcharging for anything, so we like to talk with our customers to make sure we know exactly what their needs are before we give out a firm quote.  Our rates generally fall between $150 and $300 per audio hour ($2.50 and $5.00 per audio minute). 


Unlike most transcription companies, Rogers Word Service does not charge extra for exact verbatim transcripts.


You can check out our pricing guidelines to get a general idea, and please contact us to discuss the details of your project, or fill out our form to request a quote.

How exact or verbatim will my transcript be?

Rogers Word Service works with each client to determine how their transcript needs to be written.  For example, if a transcript is required for purely research purposes, you would not want all of the disruptive verbal tics ("um," "uh," "you know," "like," et cetera) or stutters and word repetitions.  However, if you were trying to find the perfect take for a 30-second advertisement, you would absolutely want to be aware of each and every verbal tic, false sentence start, and word repetition.


In general, we've found that most transcription projects break down into three different categories of verbatim: standard, legal, and video editing.  All three could be said to be "verbatim," as we do not alter diction, syntax, et cetera.


Standard puts the emphasis on clarity and readability.  We will omit verbal tics ("you know," "like," et cetera), false sentence starts, "um" or "uh," stutters, and word repetitions that do not change the meaning of the sentence.


Legal verbatim is what is commonly used for court transcripts and official proceedings.  All spoken words are transcribed, but we omit "uhs," "ums," and word repetitions.  


Video editing verbatim is perfect for video editors who want to capture the best take possible.  All spoken words are transcribed, including verbal tics and false sentence starts, as well as significant "ums", "uhs," and word repetitions.


Rogers Word Service does not charge extra for full verbatim transcripts.

What's the difference between edited and draft transcription?

Our edited transcripts are the absolute highest quality possible.  When you choose to add our editing service to your transcript, you are ensuring that your transcript will be "ready to publish," and as close to error-free as possible.  Our editors will not only listen through and compare the transcript with your audio file, but will also spend as much time as necessary to research technical terms, foreign language phrases, proper names, et cetera.  Our edited transcription service is strongly recommended if your subject matter is highly specialized, your audio quality is poor, if you are preparing content for publication, or if you just want the most accurate transcript possible.  


Draft transcripts are completed by one of our highly experienced transcribers and then read through by one of our editors to make sure there are no glaring errors.  We consider our draft transcripts to be of good quality, but we do not guarantee the same level of accuracy as an edited transcript.  

What do the editing marks mean in my transcript?

[ph] – This mark stands for phonetic interpretation and is used for rendering of any spoken words or phrases of which there is a degree of uncertainty in proper representation.  This mark is used for unverified proper nouns and difficult terminology; however, it also appears after words that are difficult to discern due to audio quality, clarity of speech, or background noise.  This mark is very important and represents text in the transcript that may not be the words actually spoken.


__________ - A series of underscores is used to represent a single word or slight utterance that cannot be properly rendered.


[INDISCERNIBLE] – This mark is used for an entire phrase or series of words that cannot be properly rendered.


[INAUDIBLE] – This represents comments that cannot be heard.  The listener can tell that speech is occurring but cannot render what is being spoken or give speaker attribution.  This mark can represent multiple speakers talking for an extended period of time.


[OVERLAPPING] – This represents indiscernible comments caused by people speaking over each other. 


[OVERLAPPING—INDISCERNIBLE] – This represents an extended period of general uproar or cacophony due to a group of people speaking simultaneously.


[TECHNICAL COMMENTS] – These are comments that typically occur in video editing work and pertain to lighting, sound, camera direction, hair/makeup, or directing/coaching interviewee comments.  They are comments that are not going to be used in the finished product.

How quickly will I get my transcript?

We work with each client individually to determine their turnaround needs.  Draft transcripts require less labor than edited transcripts and therefore will have a slightly quicker turnaround.


We do offer same-day and next-day turnaround for when you need your transcript as soon as possible.  However, a rush fee may apply, depending on the scope and specifications of the project.  

How do I get my files to RWS?

You can upload your file directly to our FTP server


We can also send you a link to upload to our ShareFile account. 


We are always ready to use a client's file-sharing service or FTP.  Please contact us with the necessary link or instructions. 

What types of files can I send to RWS for transcription?

For our transcribing process, .mp3 and .wav files are preferable.  However, we are always willing to work with other file types at no extra cost.


We are also able to convert/dub online streaming videos (i.e. YouTube, WebEX, etc.) into .mp3 transcription format transcription for a small flat fee.

How will I receive my transcript?

We will email your transcript to you.  Most transcripts are delivered as Microsoft Word (.doc) files, although we can also create a .pdf or other document file type at your request.  There is no extra charge for alternative file types.

I have a very specific format. Can RWS use my formatting?

Absolutely.  While we have a standard RWS format, we will gladly work with any sort of formatting you need, at no extra charge.


In addition, while the majority of our work is done in Microsoft Word, we will occasionally get requests from clients to transcribe into other program formats, such as Excel spreadsheets.  We will make sure you get the right transcript for the job.

Can I work for RWS?

We are always interested in highly skilled professional transcriptionists.  Please contact us with your resume. 

Does RWS produce time-coded transcripts?

Absolutely.  We can add time codes to your transcript for $25 per audio hour.  There are two styles of time codes that we normally perform: we will put a time stamp at significant speaker changes or new paragraphs (an average every 30 seconds).  Also, we can embed a time stamp in the document at regular intervals as specified by the customer.

Can Rogers Word Service record for me?

At this time, we do not offer recording services, so please send us your audio file for transcription.  You can upload your file here.


We recommend using a professional recording service or up-to-date digital recorder.  High-quality audio will help ensure all spoken words and verbal nuances are captured in your transcript.

How can I pay my invoice?

Upon completion of a transcription project, we will submit to you an invoice to be paid within 45 days.  We do accept credit cards (Visa, MasterCard, Discover, American Express), so if you'd like to pay via credit card, please call us to provide that information. 


Please submit all check payments to 715 West Johnson Street, Suite B3, Raleigh, NC 27603.  

Please reload